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    webcam missing

    Scheduled Pinned Locked Moved PI CM5 Laptop
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    • M
      Momo 0
      last edited by

      My laptop webcam is still missing and i read on the crowdsupply page that the camera has a physical disconnection button. where would that be? i only see the shutter. https://www.crowdsupply.com/shenzhen-tianmao-technology/genbook-rk3588

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      • M
        Momo 0
        last edited by

        dmesg gives this
        [ 1213.459695] usb 7-1.3: new full-speed USB device number 48 using ehci-platform
        [ 1213.927560] usb 7-1.3: new full-speed USB device number 49 using ehci-platform
        [ 1214.919423] usb 7-1.3: new full-speed USB device number 50 using ehci-platform
        [ 1215.427407] usb 7-1.3: new full-speed USB device number 51 using ehci-platform
        [ 1215.850028] usb 7-1-port3: unable to enumerate USB device

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        • M
          Momo 0
          last edited by

          i also get these
          [ 3730.807848] usb 8-1.3: new full-speed USB device number 30 using ehci-platform
          [ 3730.887603] usb 8-1.3: device descriptor read/64, error -32
          [ 3731.079658] usb 8-1.3: device descriptor read/64, error -32
          [ 3731.271644] usb 8-1.3: new full-speed USB device number 31 using ehci-platform
          [ 3731.351501] usb 8-1.3: device descriptor read/64, error -32
          [ 3731.543616] usb 8-1.3: device descriptor read/64, error -32
          [ 3731.655772] usb 8-1-port3: attempt power cycle
          [ 3732.259269] usb 8-1.3: new full-speed USB device number 32 using ehci-platform
          [ 3732.675278] usb 8-1.3: device not accepting address 32, error -32
          [ 3732.759206] usb 8-1.3: new full-speed USB device number 33 using ehci-platform
          [ 3733.175184] usb 8-1.3: device not accepting address 33, error -32
          [ 3733.181680] usb 8-1-port3: unable to enumerate USB device

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          • G
            george @Momo 0
            last edited by

            @Momo-0
            From the log information, it appears that there is an issue with the USB camera enumeration. There may be two possible scenarios: 1. Camera damage 2. Cable damage.

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